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Tamale, Ghana – Mobile telecom and technology company, MTN Ghana has assured Ghanaians it is working together with its subsidiary, MTN Mobile Money Limited to address challenges which make customers’ access to their services less seamless.
Interoperability challenges, fake identification cards, platform infrastructure, onboarding customers, and MoMo fraud are among some of the numerous daily impediments to digital payments adoption in Ghana.
However, speaking at the launch of the 2023 MoMo Season by MTN Ghana and MTN Mobile Money Ltd in Tamale on Wednesday, Collins Agyei, Area Sales Manager in-charge of the North Regions at MTN Ghana, said the company was committed to resolving the aforementioned challenges to make it seamless for their customers.
“MTN Ghana and Mobile Money Limited are committed to addressing these challenges by working closely with various stakeholders and partners in a bid to build a robust, efficient, and more inclusive digital payments ecosystem in the country”, he emphasised.
Mr. Agyei added: “Although mobile money has contributed immensely to Ghana’s socio-economic growth, it has also been the target of some unscrupulous persons who continue to perpetuate financial crime and MoMo fraud. Several customers have fallen victim to the antics of these fraudsters. We continue to beef up efforts across various touch points to stay ahead of them. Through robust and stringent measures, multi-sectorial collaboration as well as intensified public education, we will continue to tackle MoMo fraud and bring perpetrators to book. Our efforts have contributed to a marginal decline in these fraudulent activities. There is still more work to be done.”
Currently, he said MTN was working with the Economic and Organized Crime Office (EOCO), National Cybersecurity Authority, Ghana Police Service and the Judicial Service of Ghana to undertake investigations into fraud related issues.
While urging Ghanaians especially customers of MTN Ghana and MTN MoMo to work collaboratively with them to find solutions to the challenges impeding digital payments adoption in Ghana, Collins pointed out that “Data from Bank of Ghana reveals that total electronic money related losses from 2022 amounted to Gh¢26 million representing a 103% increase from 2021.”
The theme for the 2023 MoMo Season, “Addressing the Barriers to Digital Payments Adoption in Ghana”, is a step further towards realizing MTN Ghana’s 2025 strategic goal of leading digital solutions for Africa’s progress as well as the drive for financial inclusion in Ghana and across Africa.
Kwame Aseye Akude, Manager in-charge of Retail Experience in the North, said the Momo Season also sought to “celebrate and highlight the importance of the MTN mobile money service to the Ghanaian economy, create awareness about MoMo, bring the service to the doorsteps of a lot more Ghanaians, recognize our valued partners and the over 11 million subscribers who use our MTN MoMo.”
He added: “This year marks 14 years since MTN mobile money was launched and we couldn’t be prouder of how far we have come as a brand while also recognizing contributions to accelerating Ghana’s socio-economic growth and spearheading financial technology advancement. The ease and convenience of transactions and our reach across the country has boosted financial inclusion, made payments innovative and created jobs for many people.”
Meanwhile, as part of the 2023 MoMo Season celebrations, MTN Ghana and its subsidiaries MTN Mobile Money Ltd and MTN ayo would be undertaking a series of activities and campaigns across cities such as Accra, Kumasi, Takoradi, Nkawkaw and Tamale.
There would also be among other things, consumer and staff promotions, market storms, stakeholder fora, digital campaigns, Catch Them Young Series where young people are sensitised on financial literacy and MoMo fraud education.
The launch brought together MTN mobile merchants, vendors and distributors operating in the Tamale Metropolis.
By SavannahNewsOnline.Com/Joseph Ziem
